Retail Team Leader

Level 3

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.

Units within this qualification include:

Understanding customer profiles and business requirements – Level 3

Understanding the brand standard and business objectives – Level 3

Operating with financial awareness – Level 3

Effective people and resource management – Level 3

Understand the business market position to maximise performance – Level 3

Supporting effective and appropriate communication methods – Level 3

The principles and management of stock control – Level 3

Understand current and emerging technologies that support retail operations – Level 3

The importance of business compliance to legal requirements – Level 3

Contact Us

02380 016 555

Contact Us


Botley Mills, Mill Hill, Botley, Hampshire,

SO30 2GB

02380 016 555


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