The housing/property management assistant occupation is an entry level role. It is customer facing and primarily responsible for the administrative work needed to support the creation and sustainment of successful tenancies and leaseholds in both social and private housing sectors. This work must comply with contractual, statutory and legal regulations.
The role involves working under supervision within the wider organisation / team, communities and external partners. The work is varied and includes undertaking housing duties relevant to the team and organisation. Examples include preparing paperwork for service charges, supporting consultations and undertaking customer surveys, undertaking neighbourhood and property surveys using checklists, data administration, conducting supervised viewings and rental negotiations, handling telephone calls, filing and scanning, arranging meetings and events and researching new initiatives under the instruction of a supervisor.
Housing / property management assistants work closely with colleagues to explore solutions to problems and improvements to ways of working. They take responsibility for the quality, accuracy and planning of their own work.
The apprenticeship prepares an individual for a range of general housing / property management duties leading to entry level professional / management roles.
Typical job titles:
- Resident Involvement Assistant
- Housing Assistant
- Neighbourhood Assistant
- Customer Services Assistant
- Housing Administrator
- Lettings Assistant
- Assistant Property Manager (without portfolio)
- Lettings Negotiator
- Revenues Assistant
- Repairs Assistant