fbpx

Hospitality Team Member

Level 2

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.  Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Units within this qualification include:

Business operations within the hospitality industry – Level 2

Professionalism and performance within the hospitality industry – Level 2

Legislation and working practices within the hospitality industry – Level 2

Resources, reducing costs and environmental concerns in the hospitality industry – Level 2

Customer service within the hospitality industry – Level 2

Effective team work and assisting with supervision in the hospitality industry – Level 2

Contact Us:

02380 016 555

enquiries@datrainingandconsultancy.co.uk

Contact Us

 

Wessex House, Upper Market Street, Eastleigh, Hampshire, SO50 9FD

02380 016 555 

enquiries@datrainingandconsultancy.co.uk

Visit our social media accounts

Get in Touch!