Hospitality Team Member

Level 2

Typical Duration 15 – 18 months

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.  Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Mandatory topics within this apprenticeship include:

Business operations within the hospitality industry

Professionalism and performance within the hospitality industry

Legislation and working practices within the hospitality industry

Resources, reducing costs and environmental concerns in the hospitality industry

Customer service within the hospitality industry

Effective team work and assisting with supervision in the hospitality industry

Contact Us:

Please email Gary Callaghan g.callaghan@datc.co.uk
or call: 02380 016555

Contact Us

 

Botley Mills, Mill Hill, Botley, Hampshire,

SO30 2GB

02380 016 555 

enquiries@datrainingandconsultancy.co.uk

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