Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
Units within this qualification include:
Supervising business operations within the hospitality industry – Level 3
Supervising teams within the hospitality industry – Level 3
Supervising customer service within the hospitality industry – Level 3
Leadership and management within the hospitality industry – Level 3