Customer Service

Level 2

Qualification includes:

Level 2 Diploma in Customer Service

Topics include:

  • Delivering customer service
  • Understanding customers
  • The principles of customer service
  • Understanding employer organisations
  • Manage personal performance and development

Level 3

Qualification includes:

Level 3 Diploma in Customer Service

Topics include:

  • Organising and delivering customer service
  • Understanding the customer service environment
  • Resolving customers’ problems
  • Understand customers and customer retention
  • The principles of business
  • Manage personal and professional development

Contact Us

0845 2692609

02380 016555

enquiries@datrainingandconsultancy.co.uk